Courses

Workplace Safety & Wellbeing Courses

Life Saving Victoria offers practical, industry-specific training to help aquatic and leisure workplaces manage psychosocial hazards and workplace conflict. These courses build confidence in prevention, early intervention, de-escalation and clear risk management strategies — supporting safer, healthier and more respectful workplaces.
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Whether learning a new skill, updating your training or just wanting to equip yourself for the unknown, LSV will have a suitable course available in first aid and aquatic safety.
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Workplace Safety & Wellbeing Courses

Managing Psychosocial Risk

This course will equip candidates to identify, manage and respond to psychosocial hazards in aquatic and leisure workplaces — including customer aggression, bullying, fatigue and high job demands. The course is recommended for frontline staff, supervisors and leaders.

About this course

The course focus includes recognising psychosocial hazards, workplace responsibilities, early intervention, and practical controls that support worker wellbeing and safer operations.

No prerequisites. Delivered face-to-face using real aquatic facility scenarios.

Course outline

Successful completion of this course will support participants to:

  • Identify common psychosocial hazards and their impact on health, safety and performance
  • Recognise roles, responsibilities and reporting pathways
  • Apply practical controls and leadership actions that prevent harm and build a positive workplace culture
Conflict Management

This course will equip candidates with the confidence and skills to prevent, manage and de-escalate conflict — from challenging customer interactions to aggressive behaviour. The course is recommended for frontline staff, supervisors and leaders in customer-facing roles.

About this course

The course focus includes recognising early signs of conflict, calm and professional communication, de-escalation strategies, personal safety, and knowing when and how to escalate.

No prerequisites. Delivered face-to-face using real aquatic facility scenarios.

Course outline

Successful completion of this course will support participants to:

  • Identify conflict triggers and understand how behaviour escalates
  • Recognise roles, responsibilities and escalation pathways for responding safely
  • Apply communication and de-escalation techniques that reduce risk and support safer outcomes
Aquatic Risk Awareness

This course equips candidates with the knowledge and skills to safely manage and respond to aquatic emergencies in line with industry standards and recognised best practices. Originally designed for Ambulance Victoria personnel, it is recommended for those that are exposed to aquatic risk through the course of their work.  

About this course

The course focus includes ensuring those exposed to aquatic risk during their employment/activities have the skills and knowledge to protect themselves and those they have a duty of care for. Theory and practical content includes aquatic environments, planning, personnel transfer, chain of command, rescue techniques, and self-survival.

Course information

Successful completion of this course will result in the award of the following certificate:

  • Life Saving Victoria - Aquatic Risk Awareness